Throughout this school year while we are virtual, Tuesdays and Thursdays will be Silver days (odd numbered classes) and Wednesdays and Fridays will be Blue days (even numbered classes).
Student Services Support
School counselors and our West Potomac HS clinical team are available every day by email. For general academic questions and emotional support, please email your counselor.
The West Potomac HS administrative team will be available every day by email for administrative support.
Please note: administrators will be checking their fcps.edu email. Please ensure you are sending communication to their fcps.edu email addresses.
These common troubleshooting tips may help you:
Issues logging into your laptop after resetting your password? - Your laptop remembers the last password you used from an FCPS building. In order to sign in to your laptop with your new password you will need to sign in from an FCPS building. If you live close to a school or if you want to come to West Potomac you can remain in your car and just be parked close to the building. Restart the computer a couple times and then login. This will sync the laptop and allow you to login with the new password.
If you are experiencing a licensing error you may try going to any FCPS site (any school you live closest to or West Potomac) remain in your vehicle parked close to the building. You do not need to go inside. Restart the computer a couple times and then login.
Microphone and camera issues are the most common request for help. Ensure that Google Chrome has been set to allow the microphone and camera by opening a site like Blackboard Collaborate Ultra that uses the camera and microphone. Look for the camera icon in the upper right of the Chrome window. Choose allow camera and microphone. If it still doesn't work, click manage to open the chrome setting and ensure that camera and mic are not blocked.
Still need help? Visit the tech support portal to submit a request for assistance.